Frequently asked questions
Straight answers before you get started.
The essentials about pricing, AI, payments, security, integrations, and support.
What is included in the core booking platform?+
Core service includes booking and scheduling, customer records, team management, communications, gift cards, coupons, waivers, operational tools, and the first active location. Optional products and usage-based services are billed separately.
How does the 21-day free trial work?+
A payment method is collected securely through Stripe when the workspace is activated. The first $42 monthly core-platform charge occurs after the trial unless the subscription is canceled beforehand.
Are AI Phone and AI SMS required?+
No. They are optional add-ons. The booking platform works without them, and a business can add either service when ready.
What can the AI access?+
AI tools use tenant-approved business information, live availability, and explicitly permitted booking tools. Sensitive or unsupported situations follow configured restrictions and human-handoff rules.
Which payment processors can a business connect?+
Guest checkout can support Stripe, Square, and PayPal when the business connects and configures the relevant provider. PineappleOrangeJuice subscription billing is separate and runs through Stripe.
Does PineappleOrangeJuice store card numbers?+
No. Secure card fields and hosted checkout are supplied by the connected payment processor. PineappleOrangeJuice receives transaction status and references needed to operate the booking—not the full card number.
Can customers stay on the business website while booking?+
Yes. Booking embeds are designed to remain on the business website. Supported Stripe and Square card experiences can also remain embedded; PayPal uses the provider’s approval experience.
Can staff permissions be customized?+
Yes. Owners can adjust default permission groups and create named groups that fit their organization, while protected owner-level controls remain safeguarded.
Are calendars and external tools supported?+
Businesses can publish Apple- and Google-compatible calendar subscriptions and configure supported tracking or webhook integrations from the tenant portal.
How do customers get support?+
Signed-in businesses should use the private Concierge area so the request stays attached to their workspace. Sales or access questions can be emailed to staff@pineappleorangejuice.com.